Who we are
Our website address is: https://www.themescave.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Refund Policy
We don’t have a refund policy for this digital and virtual product. In a place, we can solve your issue and will give you support. You can contact themescave through email, contact us or forum system. If you have any query mail us on (support@themescave.com)
Copy-right
copyright 2018-2019 ThemesCave
Product License
All theme product from our site are included in the terms of the 100% General Public License (GPL).
Delivery
After successful payment, you will download the product quickly, or you will get the email for downloading link.
Price Change
Themescave have subject to the right can change any product price at any time. We don’t offer any price subscription package. We don’t have any notice. and notice of price changes only on site.
Support Policy
If you ask technical support through the mail, Contact form, or forum then please provide us your name, email address, information about software which you are used, and exact issue which you are faced. Please send us the email on any time at support@themescave.com. We have also forum support so you can add your query.
our forum link is https://www.themescave.com/forums/.
You can easily contact us through contact form https://www.themescave.com/contact-us/.
We will provide support, your data may be transmitted to service providers that are under contract to ThemesCave and have agreed to the provisions of this privacy policy. Your Support data are encrypted and secure.
We provide theme related support only. We don’t offer support via facebook, linkedin, twitter or other communication channels.
Please check all documentation properly before submitting any request.
Support Hours:
We will provide support only Monday to Saturday from 10 AM to 10 PM (GMT+5.5). We usually respond to all support requests within 24 hours on weekdays. Depending on the complexity of the issue it can take up to 40-48 hours.
What Our Support Doesn’t Cover
1) we can’t support for third-party WordPress theme or plugin or any API or any other product. please contact that third party through the forum, online chat, email or any other form.
2) We can’t give general WordPress support, please use WordPress.org forums for it.
3) We also not provide any support related your hosting server diagnostics, maintenance or any other server related service.
Customization policy
We offer paid customization for our all themes. We created theme products and created functionality for it.
But some time customer wants extra functionality and extra customization in theme code so we are here for paid customization.
But before customization, we will approve it whether our support team will do or not.
If you need paid customizations below are pricing depending upon requirements.
Simple customization $50
$90-$150
$300-$500
More than $1000
